Privacy Policy

Effective Date: 18 July 2026

Basin Express LLC ("Basin Express," "BX Freight," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request a freight quote, schedule a shipment, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

When you submit a quote request, contact us, or schedule freight services, we may collect:

Full name
Company name
Email address
Phone number
Pickup address
Delivery address
Freight origin and destination
Shipment weight and dimensions
Freight description
Delivery instructions
Business information related to your shipment
Any additional information you voluntarily provide

Shipment Information

To coordinate freight deliveries, we may collect information such as:

Pickup and delivery locations
Freight classification
Shipment size and weight
Scheduling details
Proof of delivery information
Service preferences
Delivery notes

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device information
Operating system
Pages visited
Time spent on the website
Referral website
Date and time of access

This information helps us improve website performance and user experience.

How We Use Your Information

We use your information to:

Respond to quote requests
Schedule pickups and deliveries
Coordinate freight transportation
Communicate shipment updates
Provide customer support
Verify deliveries
Improve our services
Improve website functionality
Respond to inquiries
Maintain service records
Prevent fraud and unauthorized activities
Comply with legal obligations

Freight Services

Our website is designed to help customers request freight transportation services throughout Washington State and select areas of Oregon.

Information submitted through our quote request or contact forms is used solely for:

Preparing freight quotations
Scheduling shipments
Coordinating pickups and deliveries
Customer communication
Internal operational purposes

Communications

If you contact Basin Express by phone, email, or through our website, we may retain copies of those communications to:

Respond to your inquiries
Improve customer service
Maintain service history
Resolve disputes when necessary

Cookies and Analytics

Our website may use cookies and similar technologies to:

Remember website preferences
Analyze website traffic
Improve website functionality
Measure website performance

You may disable cookies through your browser settings; however, some features of the website may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share your information only when necessary with:

Employees responsible for customer service and dispatch
Drivers and delivery personnel
Technology providers that support our website or communications
Professional service providers such as accountants or legal advisors
Government agencies or law enforcement when required by law

Information is shared only as necessary to provide our freight services or comply with legal obligations.

Data Security

We take reasonable administrative, technical, and physical measures to protect your information against unauthorized access, disclosure, alteration, or destruction.

Although we strive to protect your personal information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

Provide freight services
Maintain business records
Meet legal and tax requirements
Resolve disputes
Enforce agreements

When information is no longer required, it is securely deleted or anonymized where appropriate.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage users to review the privacy policies of any third-party sites they visit.

Children's Privacy

Our website and freight services are intended for businesses and adults.

We do not knowingly collect personal information from children under the age of 13.

If we become aware that personal information from a child has been collected, we will take reasonable steps to remove it.

Your Privacy Rights

Depending on your location and applicable laws, you may have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of personal information where permitted by law
Request information about how your data is used
Withdraw consent where applicable

To exercise these rights, please contact us using the information below.

Washington & Oregon Service Area

Basin Express provides freight transportation services primarily throughout Washington State and selected locations in Oregon.

Information submitted through our website may be processed in the United States.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business operations.

The updated version will be posted on this page with a revised Effective Date.

SMS Communications

If you provide your mobile phone number, you agree that Basin Express may send you SMS (text) messages regarding:

Shipment updates
Delivery scheduling
Quote follow-ups
Customer service communications
Appointment reminders

Message frequency may vary based on your interactions with us. Standard message and data rates may apply depending on your mobile carrier.

You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Basin Express LLC

Address:
409 N Main Street, Suite 3
Colfax, WA 99111

Office: (509) 397-2472

Dispatch: (509) 496-4599

Email: questions@basinexpress.com